Afrione Loan Policy

Integrity

An organization that observes values, standards, professionalism, and ethics in doing business, and cultivates trust amongst our stakeholders. Our stronghold business root shall be based on integrity which is the one that upholds our success since our establishment

 

Privacy of Client Information

We will safeguard the personal information of clients, only allowing disclosures and exchange of such information to others who are authorized to see it, with the knowledge and consent of clients.

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Quality of Service

We believe that our clients deserve fair and efficient microfinance services. We will provide these services to them in an as convenient, participatory, and timely manner as possible

 

Transparency

We shall give our clients complete and accurate information and educate them about the terms of financial services offered by us in a manner that is understandable by them

 

Feedback Mechanism

We shall provide our clients with formal and informal channels for their feedback and suggestions to build our competencies to serve our clients better